The staff are what brought my review from 1 to 2 stars. The housekeeping was great and the waiters and drivers wonderful!! Other than that...well....We were told many false promises just to get us to book and then when we arrived, we found disappointment. We were very much looking forward to swimming in their pool and mentioned this many times... more

We returned to Sierra Nevada because we had a wonderful experience last year, even though the rooms weren´t what we expected we were delighted by the most ideal service! Our surprise was that most of our friends-staff where gone, and in replacement we found a very poor team with no idea of service and hospitality... I can assure you, you... more

The hotel was beautiful but disjointed...an amalgam of separate locations among several city blocks. Our room was beautiful but the heating inadequate (one mini-split unit for a rather large suite. We ran out of hot water often. The TV was fuzzy (the cable service in San Miguel is not the best) The food in the town of San Miguel is... more

Our room was immaculate and roomy, the service was superb, and the accommodations are an integral part of the history of this World Heritage Site city. This careful assemblage and reworking of old homes in the city's center reflected the kind of care that deserve a top rating. We had a package that included breakfast and all taxes. Upon arrival... more

I have never written a review of a hotel before but I feel compelled to do so after going to such a great place and staying at such a wonderful property. Firstly, San Miguel is a magical town with lots of interesting history, beautiful streets and simply lovely genuine people as well as fantastic food. The icing on the cake... more

Some friends recommend us to visit San Miguel de Allende, they stayed at Casa Sierra Nevada and celebrated their 30th anniversary. After their visit they cant stop talking about the most incredible vacations they spent. We decided to arrange our next trip directly to Casa Sierra Nevada. Our travel agent made our reservations and arrange everything we needed through the... more

We spent 3 nights at Casa Sierra Nevada in early January. The hotel feels very freshly refurbished, and every little detail from the landscaping to the lampshades has been attended to -- they've done a beautiful job of restoring the old wood, iron, tile, etc., and updating it with luxe finishes. We stayed in #444/Casa Limon, just above the pool,... more

Our hotel room was truly beautiful--view of the parroquia, heated tile floors, fireplace and private jacuzzi. The bed was comfortable and the location was great (in this case, Casa Limon--please note that Casa Parque is much farther away from the center of town). The room butler and general staff were always friendly and greated us with a smile. But the... more

From the moment I arrived at beautiful San Miguel Allende in the early hours of the morning, after a gruelling flight from Europe, relief, happiness and sheer awe were some of my first emotions on seeing the beautiful Casa Parque of the Casa de Sierra Nevada. Casa Sierra de Nevada is a unique and wonderful experience. Guest rooms are spread... more